Our Guest Services

On-Site Event Management

We invite you to enjoy the utmost in personalized meeting planning services and unparalleled on-site event management when you come stay with Global Planners.

At Global Planners, we know that the success of your event depends on our solid reputation to provide you with definitive on-site management, as well as our expertise in corporate event planning, destination selection and attendee registration services.  We support your success completely... just look for us on-site in our signature red shirts whenever you need assistance in any way.  As your meeting planning partner, you can rely on us to provide you with the very best in personalized on-site meeting and event management services.

We are completely dedicated to providing each of your attendees with a highly pleasurable and memorable experience at your event.  The Corporate Event Specialist with whom you have worked throughout the meeting planning process will manage your event overall, assigning specific duties to your on-site team.  Our meeting planning staff will arrive in advance and host a pre-event conference with key members of the hotel, transportation service providers, local activity coordinators and restaurant venues to ensure that every aspect of your meeting or conference is set in place according to plan and address any last-minute details.
 
Global Planners will staff a Hospitality/Registration Desk throughout your entire program to serve as a Personal Concierge, providing direct assistance to all attendees in answering questions and responding to any needs they may have.  We will be there to deliver the warmest personal greetings and to provide pertinent information on your behalf.  Each of your attendees and you will receive the utmost in personalized services and individual assistance with leisure activities, pre-/post-extension meals and activities, as well as assistance with questions regarding business center needs and laundry services.

Comprehensive on-site event management... every detail managed for you... arrivals, meals, events, business sessions, breakouts and activities... Global Planners ensures that you will not have to give it a second thought.  We empower you to focus on your business needs and/or clients.  In the event that you are unable to attend the meeting/event, you have our personal guarantee that Global Planners will be there 24/7, throughout the entire event to manage it for you.

Members of our distinguished and experienced "Red Shirts" staff, who have been intimately involved in all the details of the entire event planning process, will provide you with all the comprehensive on-site services you need to make your program a success:

  • Attendee registration services and Hospitality Desk
  • Global Planners’ VIP experience – suite checks, meet and greet, concierge, executive travel services, daily review of VIP list 
  • Meals and function staging – communicate sets/guarantees, ensure proper/timely set-up and staffing, coordinate dinner table arrangements, ensure special dietary needs are met, stage outdoor events and alternate locations/plans for inclement weather, review/sign banquet event orders and monitor savings
  • Rooming list confirmation and daily monitoring of no-shows/cancellations to avoid charges
  • Materials shipment management - establishing storage space, checking-in shipments, organizing, collating, distributing, shipping out
  • Office management - setup, security, staffing, organization, clean-up
  • Inspection of all signage, signage placement, and hotel postings
  • Attendee direction to meals and functions
  • Setup of business session/breakout rooms, materials & monitoring of food/beverage break stations
  • Set and re-set of breakout rooms throughout breakout sessions
  • Monitoring of all master accounts daily
  • Provision of security services as needed
  • Distribution of hotel staff gratuities